2024 | PRESENT
Chief Operating Officer, Felix Strategies
As Chief Operating Officer of Felix Strategies, I oversee all aspects of company operations, infrastructure, and growth strategy for a national media and communications firm serving podcasting and influencer clients. Lead organizational design, workflow optimization, and brand consistency initiatives across marketing, client success, and internal systems.
Key contributions include developing and implementing company-wide SOPs, onboarding/offboarding systems, and pricing frameworks; leading CRM and automation integrations (Zoho CRM, Zoho Social, Bookings, Campaigns); and establishing quarterly client success reviews to measure growth and retention. Partner closely with the CEO on strategic planning, business development, and team alignment—ensuring operational excellence, profitability, and a scalable foundation for continued expansion.
2022 | 2024
Technology Director, CNOS
Directed technology operations for a 750-node healthcare network, ensuring secure, efficient, and compliant system performance across all departments. Oversaw budgeting, vendor management, and IT governance under the CNOS Compliance Program, maintaining alignment with HIPAA and other regulatory standards.
Managed a multi-tiered team of managers, systems administrators, and support technicians, driving performance through structured accountability and cross-department collaboration. Spearheaded multiple modernization initiatives, including enterprise virtualization, improved data security protocols, and infrastructure optimization to enhance service reliability and reduce operational costs.
2012 | Present
Adjunct Technology Professor, Western Iowa Tech Community College
Design and deliver advanced instruction in Information Technology, including courses in Microsoft MCSA, A+, Security+, VMware, and enterprise storage management. Develop curriculum aligned with evolving industry standards and certification pathways, ensuring students gain both theoretical and applied knowledge.
Foster strong partnerships with local businesses and Advisory Board members to maintain program relevance and create real-world learning opportunities. Mentor students in both technical skills and professional development, consistently earning high evaluations for clarity, engagement, and hands-on teaching style.
2003 | 2020
Founder & CEO, BP Computer Consultation and Repair
Founded, owned, and operated a successful technology consultation and repair company serving residential and small-business clients throughout the Siouxland area. Oversaw all aspects of business operations, including client acquisition, budgeting, marketing, vendor relations, and service delivery.
Delivered customized solutions for computer and network design, system upgrades, cybersecurity, and data recovery while building long-term client relationships through responsive service and transparent communication. Directed growth initiatives that established BP Computer as a trusted local brand for more than 17 years—balancing technical expertise with entrepreneurial leadership and customer-focused operations.